Wild Thistle Escapes Motorhome Hire Privacy Policy

Last updated: October 2026

Wild Thistle Escapes respects your privacy and is committed to protecting your personal information. Wild Thistle Escapes is the data controller for personal information we collect and use in connection with enquiries, bookings and motorhome hires. This Privacy Policy explains what information we collect, why we collect it, how we use and share it, how long we keep it and your rights.

1. Information We Collect

Depending on how you interact with us, we may collect your name, home address, email address, telephone number, booking details, payment and transaction information, communications with us, driving licence details, proof of address, DVLA driving licence information and endorsements, and information needed to confirm your eligibility for motor insurance.

We may also receive technical information about visits to our website, such as IP address, browser, device and information about how visitors use the site, through Squarespace and cookies or similar technologies.

We only collect information that is reasonably necessary to deal with your enquiry, administer your booking and hire, meet insurance requirements, process payments and operate our business.

2. How We Use Your Information

We may use your personal information to respond to enquiries; process and manage bookings; communicate with you about your hire; verify driver identity and eligibility; arrange and administer motor insurance; process payments, refunds and security deposits; manage breakdowns, accidents, damage or insurance claims; maintain business, tax and accounting records; comply with legal and regulatory obligations; prevent fraud; and improve our services.

We will only use personal information where we have an appropriate lawful basis under applicable UK data protection law, such as performing our contract with you, complying with a legal obligation, pursuing a legitimate business interest, or where you have given consent.

3. Driving Licence & Identification Documents

To arrange a motorhome hire, drivers are required to provide a valid photocard driving licence and two recent proofs of address. UK licence holders may also be required to provide information that enables us to complete a DVLA driving licence check.

We use this information to verify identity, confirm eligibility to drive the motorhome and satisfy our motor insurer's requirements. We may share relevant information with our insurance provider or broker where necessary to arrange or administer cover.

4. Bookalet – Booking System

We use Bookalet to manage online bookings and reservations. When you make an enquiry or booking through Bookalet, information such as your name, address, contact details, booking dates, payment information and booking correspondence may be processed through its system.

For guest and booking information that we control, Wild Thistle Escapes is the data controller and Bookalet acts as a service provider/data processor. Bookalet may also process certain information for its own purposes in accordance with its own privacy policy.

Bookalet's privacy information is available on its website.

5. Stripe – Payments

We use Stripe to process online card payments securely. Stripe may process personal and payment information needed to complete transactions, prevent fraud and comply with financial and legal obligations.

Where a payment is processed through Stripe, Wild Thistle Escapes does not ordinarily receive or store your complete debit or credit card details.

Stripe processes personal information in accordance with its own privacy policy.

6. Squarespace – Website & Analytics

Our website is created and hosted using Squarespace. When you visit the website, Squarespace may receive technical and usage information such as your IP address, browser, network or device information, pages visited and information about how you interact with the website.

We may use Squarespace analytics to understand website traffic and activity and to improve our website and services. Squarespace may also process certain visitor information independently for purposes such as security and service integrity, as described in its own privacy policy.

7. Sharing Your Information

We do not sell your personal information.

We may share relevant personal information where reasonably necessary with Bookalet, Stripe, Squarespace, our motor insurer or insurance broker, breakdown and roadside assistance providers, professional advisers such as accountants or legal advisers, and other service providers that help us operate Wild Thistle Escapes.

We may also disclose information where required or permitted by law, or to insurers, authorities, parking or enforcement bodies and other relevant parties in connection with an accident, claim, traffic offence, legal matter or the protection of our rights.

We only share information that is reasonably necessary for the relevant purpose.

8. How Long We Keep Your Information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected and to meet applicable legal, tax, accounting and insurance requirements.

Booking and financial records may therefore be retained after your hire has ended. Identification, driving licence and driver information will not be kept for longer than reasonably necessary, subject to legal requirements and the requirements of our insurer.

Some third-party providers may retain information for different periods under their own legal and regulatory obligations.

9. Keeping Your Information Secure

We take reasonable organisational and technical measures to protect the personal information we hold against loss, misuse, unauthorised access, alteration or disclosure.

Access to customer information is limited to those who reasonably need it to operate Wild Thistle Escapes and administer your booking or hire. Third-party systems used by us have their own security measures and privacy practices.

10. Cookies

Our website uses cookies and similar technologies. Some cookies are necessary for the website to function correctly, while others may be used for analytics, functionality or other purposes.

Where required, we will ask for your consent before non-essential cookies are used. You can use the cookie controls available on our website to manage your preferences.

Because the cookies used can change when website features or third-party services change, further information about current cookies may also be provided through our website's cookie banner or cookie settings.

11. Marketing

We will only send marketing communications where we have an appropriate lawful basis to do so.

You can ask us to stop sending marketing communications at any time by contacting us or by using the unsubscribe option provided in a marketing email. Stopping marketing messages will not prevent us from sending service messages that are necessary for an existing booking or hire.

12. Your Data Protection Rights

Depending on the circumstances, UK data protection law may give you the right to ask for access to your personal information; have inaccurate information corrected; request deletion of certain information; restrict or object to certain processing; request transfer of certain information; and withdraw consent where processing is based on consent.

These rights are not absolute and may be subject to legal exceptions. If you wish to exercise a right, please contact us using the details below.

If you are unhappy with how we handle your personal information, you also have the right to raise a concern with the Information Commissioner's Office (ICO).

13. Third-Party Websites & Services

Our website may contain links to third-party websites or services. Those organisations are responsible for their own privacy practices. We recommend reviewing their privacy information before providing personal information directly to them.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, service providers or legal requirements. The latest version will be made available on our website and the date at the top of this policy will be updated where appropriate.

15. Contact Us

If you have any questions about this Privacy Policy, how we use your personal information or would like to exercise your data protection rights, please contact Wild Thistle Escapes.